North America Hotel Ratings
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2011 North America Hotel Guest Satisfaction Index Study
Luxury
Award Recipient
The Ritz-Carlton
Ratings Factors
Displaying Factors 5-8 of 8
Company
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Food & Beverage: This score is based on how guests rate the menu choices, quality of food, speed of service, and ambiance. Hotel Services: This score is based on how guests rate the business center, recreational facilities, in-room Internet, laundry, valet, and concierge services. Hotel Facilities: This score is based on how guests rate the parking, hotel exterior/interior and security/safety. Cost & Fees: This score is based on how guests rate the price paid for the room, food and beverage, telephone, Internet connectivity, amenities and hotel services. |
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Fairmont Hotels & Resorts
Four Seasons Hotels and Resorts
InterContinental Hotels & Resorts
JW Marriott Hotels & Resorts
Loews Hotels & Resorts
The Ritz-Carlton
Award Recipient
Award Recipient
W Hotels
Ratings for some brands may include notably higher performance in more heavily weighted study factors. Although some brand ratings may be higher than competitors on some factors, highest-ranked brands score higher than any other brand in their respective segment, and as a result, they receive the J.D. Power award for overall satisfaction in their respective segment.
Displaying Factors 5-8 of 8
Scoring Legend
Among the best
Better than most
About average
The restPlease note that J.D. Power Consumer Center Ratings may not include all information used to determine J.D. Power and Associates awards.
