2009 European Hotel Guest Satisfaction Index Study

Food & Beverage: This score is based on how guests rate the food & beverage services, including menu choices, quality of food & beverage, ambiance, courtesy of staff, and speed of service. Close Hotel Services: This score is based on how guests rate the recreational facilities, day spa/treatment facilities, laundry services, valet parking, concierge, phone services, business center, and in-room Internet connection. Close Hotel Facilities: This score is based on how guests rate the hotel facilities, including parking, hotel appearance of exterior/interior, maintenance, and security/safety. Close Costs & Fees: This score is based on how guests rate the price paid for the room, telephone, Internet connectivity, food and beverage, amenities, hotel services and parking. Close