European Hotel Ratings

2011 European Hotel Guest Satisfaction Study

Food & Beverage: This score is based on how guests rate the food & beverage services, including menu choices, quality/taste of food & beverage, ambiance, courtesy of staff, speed of service and cleanliness of area. Close Hotel Services: This score is based on how guests rate the recreational facilities, spa/treatment facilities, laundry services, valet parking, concierge, phone services, business center, Internet connection, and hotel transportation. Close Hotel Facilities: This score is based on how guests rate the hotel facilities, including parking, hotel appearance of exterior/interior, maintenance, and security/safety. Close Costs & Fees: This score is based on how guests rate the price paid for the room, Internet connectivity, food and beverage, amenities, hotel services and parking. Close