European Hotel Ratings
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2011 European Hotel Guest Satisfaction Study
Upper Upscale
Award Recipient
Steigenberger Hotels and Resorts
Ratings Factors
Displaying Factors 5-8 of 8
Company
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Food & Beverage: This score is based on how guests rate the food & beverage services, including menu choices, quality/taste of food & beverage, ambiance, courtesy of staff, speed of service and cleanliness of area. Hotel Services: This score is based on how guests rate the recreational facilities, spa/treatment facilities, laundry services, valet parking, concierge, phone services, business center, Internet connection, and hotel transportation. Hotel Facilities: This score is based on how guests rate the hotel facilities, including parking, hotel appearance of exterior/interior, maintenance, and security/safety. Costs & Fees: This score is based on how guests rate the price paid for the room, Internet connectivity, food and beverage, amenities, hotel services and parking. |
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Hilton Hotels & Resorts
Le Méridien Hotels and Resorts
Marriott Hotels & Resorts
Radisson Blu Hotels & Resorts
Sheraton Hotels & Resorts
Steigenberger Hotels and Resorts
Award Recipient
Award Recipient
Westin Hotels & Resorts
*Power Circles not shown due to insufficient sample size (n<30).
Ratings for some brands may include notably higher performance in more heavily weighted study factors. Although some brand ratings may be higher than competitors on some factors, highest-ranked brands score higher than any other brand in their respective segment, and as a result, they receive the J.D. Power award for overall satisfaction in their respective segment.
Displaying Factors 5-8 of 8
Scoring Legend
Among the best
Better than most
About average
The restPlease note that J.D. Power Consumer Center Ratings may not include all information used to determine J.D. Power and Associates awards.
