European Hotel Ratings

2011 European Hotel Guest Satisfaction Study

Overall Satisfaction: This score is based on how guests rate their satisfaction with their experience at the hotel. Close Reservation: This score is based on how guests rate the phone or online reservation process, including getting through to a representative, courtesy/knowledge of staff, ease of booking, availability of booking options/packages, navigation/appearance/design of the website, and usefulness of the information on the website. Close Check-In/Check-Out: This score is based on how guests rate the check-in/check-out process, including speed of check in/out, billing and staff knowledge/courtesy/responsiveness. Close Guest Room: This score is based on how guests rate the guest room, including in-room/business amenities, bed comfort, ease of adjusting room temperature, quality of bathroom, and room smell. Close