Airport Ratings

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2010 North America Airport Satisfaction Study

Small
Award Recipient
Indianapolis International - IND
Ratings Factors
Displaying Factors 1-4 of 7
 
Company
Overall Satisfaction: This factor is based on how passengers rate their overall experience with the airport.
Accessibility: This factor is based on how passengers rate the ease of leaving a terminal and dropping off passengers in front of a terminal; overall parking; the direction and traffic flow on airport grounds; and the attractiveness of airport grounds.
Check-In: This factor is based on how passengers rate the ease of finding check-in location and baggage check location; ease of check-in/baggage check; and cleanliness of the check-in/baggage check area.
Security: This factor is based on how passengers rate the amount of time required for security check; the professionalism of the security staff; and the ability of the security process to make you feel safe.
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Tucson International - TUS
T. F. Green Airport - PVD
Southwest Florida International - RSW
San Jose International - SJC
San Antonio International - SAT
Sacramento International - SMF
Reno/Tahoe International - RNO
Raleigh-Durham International - RDU
Port Columbus International - CMH
Pittsburgh International - PIT
Palm Beach International Airport - PBI
Nashville International - BNA
Louis Armstrong New Orleans International - MSY
John Wayne - SNA
Jacksonville International Airport - JAX
Indianapolis International - IND
Award Recipient
Houston Hobby International - HOU
General Mitchell International - MKE
Dallas Love Field Airport - DAL
Burbank Bob Hope - BUR
Buffalo Niagara International Airport - BUF
Bradley International - BDL
Austin-Bergstrom International - AUS
Albuquerque International Sunport - ABQ


Displaying Factors 1-4 of 7

Scoring Legend

 Among the best        Better than most        About average        The rest

Please note that J.D. Power Consumer Center Ratings may not include all information used to determine J.D. Power and Associates awards.


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