Airport Ratings

2010 North America Airport Satisfaction Study

Terminal: This factor is based on how passengers rate the signs/directions inside the terminal; the cleanliness of the terminal and restrooms; and the level of comfort in the airport. Close Food & Retail Services: This factor is based on how passengers rate the choices; quality of retail services; quality of food; speed of service; cost of food/products; and professionalism of staff. Close Baggage Claim: This factor is based on how passengers rate the ease of finding the baggage claim area; the physical condition/cleanliness of the baggage claim area; and the speed of baggage delivery. Close