Airport Ratings
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2010 North America Airport Satisfaction Study
Medium
Award Recipient
Kansas City International - MCI
Ratings Factors
Displaying Factors 5-7 of 7
Company
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Terminal: This factor is based on how passengers rate the signs/directions inside the terminal; the cleanliness of the terminal and restrooms; and the level of comfort in the airport. Food & Retail Services: This factor is based on how passengers rate the choices; quality of retail services; quality of food; speed of service; cost of food/products; and professionalism of staff. Baggage Claim: This factor is based on how passengers rate the ease of finding the baggage claim area; the physical condition/cleanliness of the baggage claim area; and the speed of baggage delivery. |
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Baltimore Washington International - BWI
Boston Logan - BOS
Calgary International - YYC
Chicago Midway International - MDW
Cincinnati/Northern Kentucky International - CVG
Cleveland Hopkins International - CLE
Fort Lauderdale Hollywood International - FLL
Honolulu International - HNL
Kansas City International - MCI
Award Recipient
Award Recipient
LaGuardia International - LGA
Lambert St. Louis International - STL
Memphis International - MEM
Oakland International - OAK
Portland (OR) International - PDX
Ronald Reagan Washington National - DCA
Salt Lake City International - SLC
San Diego International/ Lindbergh Field - SAN
Tampa International - TPA
Vancouver International - YVR
Washington Dulles International - IAD
Displaying Factors 5-7 of 7
Scoring Legend
Among the best
Better than most
About average
The restPlease note that J.D. Power Consumer Center Ratings may not include all information used to determine J.D. Power and Associates awards.
