Airport Ratings

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2008 North American Airport Satisfaction Index Study

Medium
Award Recipient
Chicago Midway International - MDW
Ratings Factors
Displaying Factors 1-4 of 7
 
Company
Overall Airport Satisfaction: This factor is based on how passengers rate their overall experience with the airport.
Airport Accessibility : This factor is based on how passengers rate the ease of leaving a terminal and dropping off passengers in front of a terminal; overall parking; the direction and traffic flow on airport grounds; and the attractiveness of airport grounds.
Check-In/Baggage Check : This factor is based on how passengers rate the ease of finding check-in location and baggage check-in; speed of check-in process; professionalism of check-in staff; and cleanliness of the check-in area.
Security Check: This factor is based on how passengers rate the amount of time required for security check; the professionalism of the security check staff; and the ability of the security process to make you feel safe.
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Baltimore Washington International - BWI
Boston Logan International - BOS
Chicago Midway International - MDW
Award Recipient
Cincinnati/ Northern Kentucky International - CVG
Cleveland Hopkins International - CLE
Fort Lauderdale Hollywood International - FLL
Honolulu International - HNL
Kansas City International - MCI
Laguardia International - LGA
Lambert St. Louis International - STL
Memphis International - MEM
Oakland International - OAK
Portland - OR International - PDX
Ronald Reagan Washington National - DCA
Sacramento International - SMF
Salt Lake City International - SLC
San Diego International/Lindbergh Field - SAN
San Jose International - SJC
Tampa International - TPA
Vancouver International - YVR
Washington Dulles International - IAD


Displaying Factors 1-4 of 7

Scoring Legend

 Among the best        Better than most        About average        The rest

Please note that J.D. Power Consumer Center Ratings may not include all information used to determine J.D. Power and Associates awards.


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