Airport Ratings
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2010 North America Airport Satisfaction Study
Large
Award Recipient
Detroit Metropolitan Wayne County - DTW
Ratings Factors
Displaying Factors 5-7 of 7
Company
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Terminal: This factor is based on how passengers rate the signs/directions inside the terminal; the cleanliness of the terminal and restrooms; and the level of comfort in the airport. Food & Retail Services: This factor is based on how passengers rate the choices; quality of retail services; quality of food; speed of service; cost of food/products; and professionalism of staff. Baggage Claim: This factor is based on how passengers rate the ease of finding the baggage claim area; the physical condition/cleanliness of the baggage claim area; and the speed of baggage delivery. |
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George Bush Intercontinental/ Houston - IAH
Minneapolis/St. Paul International - MSP
Phoenix Sky Harbor - PHX
Charlotte Douglas International - CLT
Dallas/Ft. Worth International - DFW
Denver International - DEN
Detroit Metropolitan Wayne County - DTW
Award Recipient
Award Recipient
McCarran International - LAS
Orlando International - MCO
Chicago O’Hare International - ORD
Hartsfield-Jackson Atlanta International - ATL
John F. Kennedy International - JFK
San Francisco International - SFO
Seattle-Tacoma International - SEA
Toronto Pearson International - YYZ
Los Angeles International - LAX
Miami International - MIA
Newark International - EWR
Philadelphia International - PHL
Displaying Factors 5-7 of 7
Scoring Legend
Among the best
Better than most
About average
The restPlease note that J.D. Power Consumer Center Ratings may not include all information used to determine J.D. Power and Associates awards.
