2008 North American Airport Satisfaction Index Study

Terminal Facilities: This factor is based on how passengers rate the directions inside the terminal; the cleanliness of the terminal and restrooms; and the level of comfort in the airport. Close Baggage Claim: This factor is based on how passengers rate the ease of finding the baggage claim area; the physical condition/cleanliness of the baggage claim area; and the speed of baggage delivery. Close Food and Retail Services: This factor is based on how passengers rate the choices, quality of retail services, quality of food, speed of service, and professionalism of staff. Close