2008 North American Airport Satisfaction Index Study

Overall Airport Satisfaction: This factor is based on how passengers rate their overall experience with the airport. Close Airport Accessibility : This factor is based on how passengers rate the ease of leaving a terminal and dropping off passengers in front of a terminal; overall parking; the direction and traffic flow on airport grounds; and the attractiveness of airport grounds. Close Check-In/Baggage Check : This factor is based on how passengers rate the ease of finding check-in location and baggage check-in; speed of check-in process; professionalism of check-in staff; and cleanliness of the check-in area. Close Security Check: This factor is based on how passengers rate the amount of time required for security check; the professionalism of the security check staff; and the ability of the security process to make you feel safe. Close