Airline Ratings
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2011 North America Airline Satisfaction Study
traditional-network
Ratings Factors
Displaying Factors 1-4 of 8
Company
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Overall Satisfaction: This score is based on how passengers rate their overall satisfaction with the airline. Reservation Experience: This score is based on how passengers rate the variety of flight options, ease of making a reservation, ticket prices, availability of preferred seats, and friendliness of the reservation staff. Check-in Experience: This score is based on how passengers rate the speed of the check-in process and courtesy of the staff. Boarding Experience: This is how passengers rate the time spent in boarding and exiting the aircraft, as well as time spent at baggage claim. |
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*Ratings for JetBlue Airways include notably higher performance in two key study factors. Although ratings for other brands may be higher than JetBlue on some factors, JetBlue's overall satisfaction score is higher than that of any other carrier, and as such they receive the J.D. Power award for ranking highest in Overall Satisfaction among Low Cost Carriers.
See official press release and rankings here.
For more information on Power Circle Ratings, please visit: http://www.jdpower.com/faqs/
Displaying Factors 1-4 of 8
Scoring Legend
Among the best
Better than most
About average
The restPlease note that J.D. Power Consumer Center Ratings may not include all information used to determine J.D. Power and Associates awards.
