Airline Ratings

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2008 North America Airline Satisfaction Study

Traditional Network
Award Recipient
Alaska Airlines
Ratings Factors
Displaying Factors 1-4 of 8
 
Company
Overall Satisfaction : This score is based on how passengers rate their overall satisfaction with the airline.
Flight Reservations / Scheduling: This score is based on how passengers rate the variety of flight options, ease of making a reservation, ticket prices, availability of preferred seats, and friendliness of the reservation staff.
Check-In: This score is based on how passengers rate the speed of the check-in process and courtesy of the staff.
Aircraft Interior: This score is based on how passengers rate seat comfort, availability of overhead storage, roominess of the seat area, and cleanliness of the aircraft.
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Air Canada
Alaska Airlines
Award Recipient
American Airlines
Continental Airlines
Delta Air Lines
Northwest Airlines
United Airlines
US Airways


Displaying Factors 1-4 of 8

Scoring Legend

 Among the best        Better than most        About average        The rest

Please note that J.D. Power Consumer Center Ratings may not include all information used to determine J.D. Power and Associates awards.


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