2008 North America Airline Satisfaction Study

Overall Satisfaction : This score is based on how passengers rate their overall satisfaction with the airline. Close Flight Reservations / Scheduling: This score is based on how passengers rate the variety of flight options, ease of making a reservation, ticket prices, availability of preferred seats, and friendliness of the reservation staff. Close Check-In: This score is based on how passengers rate the speed of the check-in process and courtesy of the staff. Close Aircraft Interior: This score is based on how passengers rate seat comfort, availability of overhead storage, roominess of the seat area, and cleanliness of the aircraft. Close