Airline Ratings
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2011 North America Airline Satisfaction Study
Low Cost
Award Recipient
JetBlue Airways*
Ratings Factors
Displaying Factors 5-8 of 8
Company
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Aircraft Experience: This score is based on how passengers rate seat comfort, availability of overhead storage, roominess of the seat area, and cleanliness of the aircraft. Staff Experience: This score is based on how passengers rate the frequency of in-flight updates and the courtesy, friendliness, presentation, and helpfulness of the crew. Service Experience: This score is based on how passengers rate the airline’s in-flight services. Cost and Fees Experience: This score is based on how passengers rate the competitiveness of costs and fees. |
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JetBlue Airways*
Award Recipient
Award Recipient
Southwest Airlines
WestJet
AirTran Airways
Frontier Airlines/ Midwest Airlines
*Ratings for JetBlue Airways include notably higher performance in two key study factors. Although ratings for other brands may be higher than JetBlue on some factors, JetBlue's overall satisfaction score is higher than that of any other carrier, and as such they receive the J.D. Power award for ranking highest in Overall Satisfaction among Low Cost Carriers.
See official press release and rankings here.
For more information on Power Circle Ratings, please visit: http://www.jdpower.com/faqs/
Displaying Factors 5-8 of 8
Scoring Legend
Among the best
Better than most
About average
The restPlease note that J.D. Power Consumer Center Ratings may not include all information used to determine J.D. Power and Associates awards.
