Airline Ratings
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2008 North America Airline Satisfaction Study
Low Cost
Award Recipient
JetBlue Airways


Ratings Factors
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Company
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Overall Satisfaction : This score is based on how passengers rate their overall satisfaction with the airline. Flight Reservations / Scheduling: This score is based on how passengers rate the variety of flight options, ease of making a reservation, ticket prices, availability of preferred seats, and friendliness of the reservation staff. Check-In: This score is based on how passengers rate the speed of the check-in process and courtesy of the staff. Aircraft Interior: This score is based on how passengers rate seat comfort, availability of overhead storage, roominess of the seat area, and cleanliness of the aircraft. |
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AirTran Airways




Frontier Airlines




JetBlue Airways
Award Recipient
Award Recipient




Southwest Airlines





Displaying Factors 1-4 of 8
Scoring Legend
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