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Rental Car Satisfaction Stabilizes in 2009
After two consecutive years of considerable declines, overall customer satisfaction with renting cars at airports has stabilized in 2009, primarily due to a reduction in fees.
European Hotel Guest Satisfaction Improves
Overall hotel guest satisfaction in Europe has increased notably from 2008 to achieve a five-year high in 2009. Find out which European hotels are doing the best job of satisfying their guests…
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Learn more about J.D. Power and Associates study results on the JDPower.com Video page.
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