2008 U.S. Wireless Regional Customer Satisfaction Index (CSI) Study

Overall Satisfaction: How customers rated their overall satisfaction with the company. Close Cost of Service: How customers rated the company's price competitiveness, value associated with plan minutes, the variety of rate plans available and ease of understanding pricing options. Close Billing: How customers rated the company's accuracy and ease of understanding the bill, timely resolution of billing problems and clarity of charges/calling activities. Close Service Plan Options: This score is based on how customers rate the availability and value of promotions or services offered by their wireless company. Close