2009 Wireless Retail Sales Satisfaction Study

Overall Retail Sales Performance: This score is based on how consumers rate their overall experience with their wireless retailer. Close Retailer's Facility: This score is based on customers’ satisfaction with the layout, hours of operation, and convenience of location of the store Close Merchandise Display: This score is based on customers’ satisfaction with the clarity and accessibility of product and service information Close Sales Staff: This score is based on how customers rate their experience with their salesperson. Close Cost: This score is based on customers' satisfaction with the price and promotion of the merchandise. Close