Wireless Customer Care Ratings (Volume 2)
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2009 Wireless Customer Care Performance Study
Award Recipient
Alltel (tie)
T-Mobile (tie)
Verizon Wireless (tie)
Ratings Factors
Company
|
Overall Satisfaction: This score is based on how satisfied customers are during the interaction with their carrier's service representatives and automated response systems (ARS) among contacts made via the telephone, retail store, or Online. |
Sort:
Alltel
Award Recipient (tie)
Award Recipient (tie)
T-Mobile
Award Recipient (tie)
Award Recipient (tie)
Verizon Wireless
Award Recipient (tie)
Award Recipient (tie)
AT&T
Sprint Nextel
Scoring Legend
Among the best
Better than most
About average
The restPlease note that J.D. Power Consumer Center Ratings may not include all information used to determine J.D. Power and Associates awards.
