Wireless Customer Care Ratings (Volume 1)
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2010 Wireless Customer Care Performance Study
Award Recipient
Verizon Wireless
Ratings Factors
Company
|
Overall Satisfaction: This score is based on how satisfied customers are during the interaction with their carrier's service representatives and automated response systems (ARS) among contacts made via the telephone, retail store, or online. |
Sort:
Verizon Wireless
Award Recipient
Award Recipient
T-Mobile
Sprint Nextel
AT&T
Alltel is no longer a ranked carrier.
Scoring Legend
Among the best
Better than most
About average
The restPlease note that J.D. Power Consumer Center Ratings may not include all information used to determine J.D. Power and Associates awards.
