Television Service Ratings

2011 Residential Television Service Satisfaction Study

Overall Satisfaction: This score represents the respondents' overall satisfaction with their residential television service company, which is based on the respondents' experience with performance and reliability, programming, customer service, cost of service, billing, and offerings and promotions. Close Programming: Respondents rate how satisfied they are with the variety of HDTV channels offered, availability of sports programming, and selection of premium channels offered by their television service providers. Close Cost of Service: Respondents rate their residential television service company on the price paid for services offered. Attributes in this factor include fairness of price paid and the ease of understanding those options. Close Billing: Respondents rate how satisfied they are with the billing options of their residential television service company, such as usefulness of information on your bill, variety of methods to pay bill, and clarity of information. Close