Telephone Service Provider Ratings

2011 Residential Telephone Customer Satisfaction Study

Overall Satisfaction: This score is based on how customers rate their overall satisfaction with their telephone service provider. Close Cost of Service: This score is based on how customers rate their telephone service provider on attributes such as variety of pricing options and ease of understanding available pricing options. Close Billing: This score is based on how customers rate their telephone service provider on attributes such as variety of methods to pay bill and clarity of information on your bill. Close Offerings and Promotions: This score represents how customers rate their telephone service provider on attributes such as effectiveness of communicating new services or promotions and variety of services offered. Close Performance and Reliability: This score is based on how customers rate their telephone service provider on attributes such as the efforts to keep service outages to a minimum and call quality. Close Customer Service: This score is based on how customers rate their telephone service provider on attributes such as customer service representatives' knowledge and courtesy, as well as timeliness of resolving the problem or question. Close