Overall Satisfaction: This score is based on how customers rate every aspect of their experience with their current wireless Smartphone.

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Operation: This score measures how customers rate their Smartphone's usability of basic features, functionality and ease of navigating menu screens.

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Operating System: This score measures how customers rate their Smartphone's operating system speed and ability to move between applications, navigate the internet, view and send e-mail, and transfer files. 

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Physical Design: This score measures how customers rate their Smartphone's visual appeal and weight.  It also measures the size, clarity, and resistance to scratches of the Smartphone's display screen.   

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