Overall Satisfaction : This score represents how customers rate their overall satisfaction with their Search Engine/Search Function Provider. Overall satisfaction is based on how customers rate their provider’s functionality, ease of use, and results.

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Functionality : This score is based on how customers rate their Search Engine/Search Function Provider on such attributes as limits the amount of paid advertising within results, allows customization of search to fit needs, and has a global focus.

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Ease of Use : This score is based on how customers rate their Search Engine/Search Function Provider on such attributes as the ability to refine search using logic terms, the ability to search by topic, and whether the search includes a full range of information source

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Results : This score is based on how customers rate their Search Engine/Search Function Provider on such attributes as ability to organize search results and provides results that are relevant and current.

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