2009 Wireless Prepaid Customer Satisfaction Study

Initial Activation: This score is based on how customers rate the initial activation of their prepaid wireless phone. Close Offerings and Promotions: This score is based on how customers rate the availability and value of promotions or services offered by their prepaid wireless company. Close Customer Service: This score is based on how customers rate their prepaid wireless company on timely resolution of problems, ease of contact, and knowledge and courtesy of representative. Close