Dial Up Internet Service Provider Ratings
2007 Internet Service Provider Residential Customer Satisfaction Study
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Overall Satisfaction : This score represents customers' overall satisfaction with their Internet Service Provider. Performance & Reliability : This score is based on how customers rate their Internet Service Provider on such attributes as ease of installation, data transfer speeds, and ability to promptly restore service after outages. Cost: This score is based on how customers rate their Internet Service Provider on such attributes as service value and the efficiency and competency of billing services. Image: This score is based on how customers rate their Internet Service Provider on such attributes as reputation, their willingness to stand behind the service they sell, and their honesty, with no gimmicks, misleading ads or hidden charges. |
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Award Recipient
Scoring Legend
Among the best
Better than most
About average
The rest
