2009 Wireless Consumer Smartphone Customer Satisfaction Study

Overall Satisfaction: This score is based on how customers rate every aspect of their experience with their current wireless Smartphone. Close Physical Design: This score measures how customers rate their Smartphone's visual appeal and weight. It also measures the size, clarity, and resistance to scratches of the Smartphone's display screen. Close Ease of Operation: This score measures how customers rate their Smartphone's usability of basic features, functionality and ease of navigating menu screens. Close Battery Aspects: This score measures how customers rate their Smartphone's battery in terms of how long it lasts between charges and the length of time needed to recharge it. Close Features: This score measures how customers rate their Smartphone's toggle or navigation wheel, touch screen, stylus, and calendar. It also measures the quality of multimedia capabilities and quality of video of the Smartphone. Close Operating System: This score measures how customers rate their Smartphone's operating system speed and ability to move between applications, navigate the internet, view and send e-mail, and transfer files. Close