If you are ready to take the next step with your CX management program, make sure you have all the information you’ll need in order to choose the right partner for your organization.
Download an infographic derived from the 2017 Canadian Television Provider Customer Satisfaction Study findings to learn about the percentage of customers planning to cut the cord with their TV service and which age demographic is most likely to do so.
Download an infographic derived from the 2017 Water Utility Residential Customer Satisfaction Study findings to learn about:
- The impact water quality problems have on customer satisfaction
- The percentage of customers who report some type of water quality problem
- Top-performing water utilities with no water quality issues
The following insights provide Voice of the Customer research by J.D. Power on how various industry disruptors are impacting mobility today:
April 18, 2018 | Acy Min
China’s Auto Finance Industry Booms as Consumers See Benefits >
March 30, 2017
By David Amodeo
Since ride-sharing services like Uber and Lyft were launched about seven years ago, they continue to have a greater influence on our mobility and culture. Thousands of people have become ride-share drivers, millions of ride-share trips occur daily and billions of dollars are spent on these services each year. Yet ride-sharing has only scratched the surface.
March 16, 2017
By Kristin Kolodge and Kathy Rizk
From the introduction of the smartphone, one feature that surprised and delighted customers was the over-the-air (OTA) software update that improved functionality with minimal input required from the user. After an update, not only were smartphones typically able to perform more tasks, they also provided the smartphone owner with the satisfaction of always having access to the most up-to-date features.