Read relevant and trending J.D. Power industry press releases.

TORONTO: 21 June 2018 — As smart home appliances and Internet of Things (IoT) devices are increasingly making their way into Canadian households, they are changing the dynamics and expectations of consumers for their internet service providers (ISPs), according to the J.D. Power 2018 Canada Television Service Provider Customer Satisfaction StudySM and J.D. Power 2018 Canada Internet Service Provider Customer Satisfaction Study.SM

COSTA MESA, Calif.: 21 June 2018 — Even as approximately 1.5 million new enrollees have joined Medicare Advantage plans in the past year, these health plans have been able to maintain customer satisfaction levels year over year, according to the J.D. Power 2018 Medicare Advantage Study,SM released today.

COSTA MESA, Calif.: 20 June 2018 — New-vehicle quality has improved for the fourth consecutive year—by 4% from 2017—and has reached its best level ever, according to the J.D. Power 2018 U.S. Initial Quality Study (IQS).SM

対象となった11サービス中、キヤノンマーケティングジャパンの“コレモール”が総合満足度第1位(668ポイント)となった。コレモールは「配送対応」、「提供商品・サービス」の2ファクターで最も高い評価を得ている。2位は今年から対象となった“Amazon Business(アマゾンビジネス)”で666ポイント、3位はコクヨの“@office(あっとオフィス)”で658ポイントと続いた。






CS(顧客満足度)に関する調査・コンサルティングの国際的な専門機関である株式会社J.D. パワー ジャパン(本社:東京都港区、代表取締役社長:山本浩二、略称:J.D. パワー)は、動画『J.D. パワー 顧客満足度調査No.1ブランドの取り組み』を公式ウェブサイトCheck! CS及びYou Tube公式アカウントで公開いたしました。






動画タイトル:『J.D. パワー 顧客満足度調査No.1ブランドの取り組み』

COSTA MESA, Calif.: 14 June 2018 — Despite steadily increasing premiums, auto insurance customers are more satisfied with their carriers than ever. The reason? According to the J.D. Power 2018 U.S. Auto Insurance Study,SM insurers are beginning to get the customer interaction formula right, offering a mix of digital and live interactions that keep customers engaged with their brands across all channels.


2016年6月12日,上海J.D. Power(君迪)与中国汽车工业协会今日正式发布2018年4月中国乘用车价格指数。指数显示,4月,全国乘用车市场价格指数为95.5%,比上月小幅上升0.3%;其中,主流车市场价格指数较3月上升0.4%,豪华车市场价格持续走低,降幅为0.3%,为91.2%。

TORONTO: 8 June 2018 — Although nearly half of customers of Canadian retail banks are now considered “digital-centric” frequent users of mobile banking apps,[1] customer satisfaction with the mobile banking experience has significantly declined this year. According to the J.D. Power 2018 Canada Banking App Satisfaction Study,SM overall customer satisfaction with banking apps decreases 11 points (on a 1,000-point scale) this year as more customers adopt digital as their primary interaction channel.

COSTA MESA, Calif.: 8 June 2018 — U.S. banks and credit card companies are setting a new standard for customer satisfaction with mobile apps, winning a rapidly growing user base and achieving the highest satisfaction scores of any industry in which J.D. Power measures satisfaction. According to the J.D. Power 2018 U.S. Banking App Satisfaction StudySM and U.S.


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