Many companies employ the Net Promoter® Score as a means to measure loyalty and advocacy, but did you know that there are three different types of NPS®? Check out this webcast to learn the following:

  1. What are the three types of NPS?
  2. Where and how can your company apply each type to ensure you are getting the most out of your customer experience management program?
  3. How can your company avoid some common mistakes when selecting which measure to use, and interpreting the NPS output?

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Net Promoter System®, Net Promoter Score®, NPS® and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Fred Reichheld and Satmetrix Systems, Inc.