Prioritize Contact Center Projects

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How to prioritize projects to maximize contact center profits

With limited time, budget, resources, and too many improvement projects to move forward, it's not hard to understand why call center management often feels overwhelmed and "lost in prioritization" when it comes to project selection. The good news is there's a treasure trove of data available to identify the projects that will have the biggest impact on profitability AND customer satisfaction. Learn how to prioritize the projects that have the greatest impact on your contact center by employing expert tips on applying customer segmentation and analyzing internal and external actionable data.



Author(s)

Mark Miller