Moving Customers from Assisted to Self-Service Channels
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Learn how to move your customers from assisted to self-service channels
With pressure to cut costs, limited resources, and increasing adoption of online channels, it's not hard to understand why call centers are looking to move their customers from assisted to self-service channels. Learn how to move customers to self-service channels by understanding key drivers of self-service customer satisfaction, understanding how to maximize self-service adoption, and knowing how to deliver self-service excellence.