In March, 2013 J.D. Power hosted the Service Excellence Summit in Scottsdale. As a follow up, we invite you to view this webcast during which we review key takeaways from this event. Rocky Clancy and leaders of the Financial Services team at J.D. Power discuss the following topics: a renewed look at the linkage among customer experience, emotional connection, and business results; the critical actions designed to drive the greatest impact—now and in the future; and the challenges companies face in executing on key performance indicators, as well as the best practices in surmounting them.