The Changing Landscape for Midsized Banks

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Midsized banks are currently faced with new challenges as big banks are closing the customer satisfaction gap. What can midsized banks do to ensure they don't fall behind?  View this webcast during which Jim Miller, senior director of banking at J.D. Power, focuses on the following topics: where midsized banks are maintaining their customer satisfaction lead and where large banks are catching up; how customer behavior differs between midsized and large banks; which banks are succeeding in moving transactions to self-service channels; and how top performing midsized banks are winning in satisfaction and in capturing greater share of wallet.



Author(s)

Jim Miller
Senior Director of Banking Services, Financial Services Practice