Balancing Efficiency and Satisfaction

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With demand potentially slowing and a slew of new regulations going into effect, mortgage firms are facing difficult decisions regarding where to allocate limited resources. How can you balance operational efficiency with customer satisfaction? Download this webcast during which Craig Martin, director of the financial services practice at J.D. Power, focuses on key operational questions and their implications for the customer experience.



Author(s)

Craig Martin
Director, Mortgage Practice