The small business commercial insurance market is a unique niche for which there is very limited competitive information available. With no benchmark or industry-wide baseline for customer satisfaction, how can insurers identify their own strengths and weaknesses—and those of their competitors—in responding to customers’ expectations? Further, how can insurers address critical customer issues that impact loyalty and retention? View this webcast to learn the findings from the inaugural J.D. Power 2013 U.S. Small Business Commercial Insurance Satisfaction StudySM.