2013 Small Business Banking Satisfaction Study

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Customer expectations of banks, particularly expectations for remote access and value beyond product, are affecting business owner satisfaction with bank relationships. Knowing why your customers are satisfied or dissatisfied with their banking experience and what your competitors are doing to meet their customers’ expectations are critical elements of your company’s ability to grow. View this webcast during which we discuss the 2013 U.S. Small Business Banking Satisfaction Study results and cover the following topics: industry movers and shakers; trends in online and mobile banking; and the continued importance of the branch to small business customers.



Author(s)

Jim Miller
Senior Director of Banking Services, Financial Services Practice