2013 U.S. Credit Card Satisfaction Study

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Credit card customers have experienced significant industry and regulatory changes to their accounts during the past few years. As a result, their needs and expectations have evolved. What do issuers need to do to be ready to respond to customers in this dynamic environment?  View this webcast during which we focus on the following topics: results and highlights from the 2013 Credit Card Satisfaction Study; how customers interact with their credit card issuer through mobile, online and live phone; why customers apply for a new card and how they gather information to make their decision; and trends we are seeing in credit card customer satisfaction.



Author(s)

Jim Miller
Senior Director of Banking Services, Financial Services Practice