Find Out What They're Really Saying
Customer feedback has never been easier or more intuitive to understand. Take your analysis to a new level by organizing your unstructured comments by sentiment and category. View the data how you want to see it—by percentage or counts and even by hierarchy. Quickly find sentiment themes with advanced search and sentiment color-coding to act quickly on the areas that are most important to your customers.
Take Action on What's Most Important
Focus on the category causing the most issues. Export those comments to read and distribute and drill into each comment for customer details.