The following J.D. Power studies include Bain Certified NPS® by J.D. Power. Click on each item below to find out more about our studies.

Automotive
Sales Satisfaction Study
Canadian Sales Satisfaction Study
Customer Service Study

Banking
Retail Banking Satisfaction Study
Credit Card Satisfaction Study
Small Business Banking Study
Direct Banking Satisfaction Study
Canadian Retail Banking Customer Satisfaction Study
China Retail Banking Satisfaction Study
National Banking Satisfaction Study
China Credit Card Satisfaction Study

Wealth Management
Full-Service Investor Satisfaction Study
Self-Directed Investor Satisfaction Study
Canadian Full Service Investor Satisfaction Study
Canadian Self-Directed Investor Satisfaction Study

Mortgage
Primary Mortgage Servicer Study
Primary Mortgage Origination Study

Technology, Media & Telecom
Residential ISP Customer Satisfaction Study
Residential Television Satisfaction Study
Residential Telephone Satisfaction Study
Wireless Total Ownership Study
Canada Wireless Total Ownership Experience Study
Canada Wireline Satisfaction Studies

Insurance
Insurance Shopping Study
Auto Insurance Satisfaction Study
Auto Claims Satisfaction Study
Property Claims Satisfaction Study
Member Health Plan Study
Individual Life Insurance Study
Home Insurance Study
Large Commercial Insurance Satisfaction Study

Utilities & Infrastructure
Electric Utility Residential Customer Study
Electric Business Customer Study
Gas Utility Residential Customer Study
Gas Business Customer Study
Water Utility Residential Customer Satisfaction Study

Travel
North America Airport Satisfaction Study
Airline Loyalty Program Satisfaction Study
Hotel Loyalty/Rewards Program Satisfaction Report

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Net Promoter System®, Net Promoter Score®, NPS® and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Fred Reichheld and Satmetrix Systems, Inc.