In recent years, utilities have been encouraged by industry associations or even mandated by regulators to reduce energy generation and consumption. However, educating customers, raising awareness, and encouraging participation in energy efficiency (EE) and other demand-side management (DSM) programs remains a challenge for electric and natural gas providers. The purpose of the Energy Efficiency Programs and Awareness Customer Impact Report is to assess how customers have responded to EE and other DSM initiatives as measured by J.D. Power utility customer satisfaction studies. The report also explores the impact of DSMs on the overall customer experience and satisfaction.
Click on the download button below to access the executive summary and key takeaways from the report.
The full report is available for purchase at the J.D. Power Store and includes the following:
- Number of pages: 16
- Number of charts/graphs: 9