While the primary focus for utilities is restoration of power during an outage, in the minds of many customers, communication is simply part of the restoration process. The Utility Outage Communications Preferences Special Report provides insight into customers' perspectives regarding outages and their preferences for information; examines utilities' performance in communicating during outages; and identifies best practices via case studies of the highest-performing utilities in areas influencing customer satisfaction and engagement.
Download the executive summary to learn key takeaways from the report.
The full report is available for purchase at the J.D. Power Store and includes the following:
- Number of pages: 35
- Number of charts/graphs: 23
- Best practices—case studies from: Entergy, Florida Power & Light, Idaho Power, and Portland General Electric.