Customer Impact Report: Communicating Price and Rate Increases

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Available at the J.D. Power Store

There is no way around it. When utilities raise rates, customers do not like it. The Communicating Price and Rate Increases Special Report examines the impact price and rate increases have on the utility customer experience; identifies customer preferences for communication and messaging strategies regarding price and rate increases; and identifies best practices via a case study of the highest-performing utility in areas influencing customer satisfaction and engagement.

Download the executive summary to learn key takeaways from the report.

The full report is available for purchase at the J.D. Power Store and includes the following:

  • Number of pages: 22
  • Number of charts/graphs: 12
  • Best practices—case studies from: Salt River Project