The J.D. Power Mystique

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The April 2014 edition of American Gas Association magazine features an article titled, The J.D. Power Mystique. The article focuses on the significance of customer satisfaction rankings and how utilities are leveraging J.D. Power research to continually monitor and manage their brand’s performance in order to provide a better service to their customers. Read the article to learn more.


Jeff Conklin
Vice President, Technology, Media, and Telecommunications Practice; Utility & Infrastructure Practice