Does a better customer experience impact future revenue and profit opportunities; and if so, how much? Based on the J.D. Power 2013 Customer Service Index (CSI) Study,SM learn how much more customer service impacts loyalty.
J.D. Power's data and analytics are powered by the Power Information Network. PIN gathers millions of retail transactions covering 250 data points from more than 12,000 franchise dealerships across North America with updates daily.
Our business is to understand your business and what drives your customer loyalty and retention. In every industry we serve across the globe, our analysts focus on delivering data-driven insights you can act on—today.