We know most insurers have a customer experience program in place – whether that be internal or through an external vendor – but is it really giving you the whole picture?
During this webcast our presenters show you how you can take your customer experience program to the next level. We also cover the following:
- The overlap between customer satisfaction and NPS®
- The relationship between satisfaction, NPS, and financial outcomes
- Findings from the J.D. Power P&C benchmarking studies
- Key Performance Indicators (KPIs) that drive advocacy and satisfaction
- How J.D. Power can help