First Last Title Company
Amit Aggarwal Digital Marketing Analyst J.D. Power and Associates
Heather Baca Strategy Execution Architect Pedernales Electric
Theresa  Baptiste Director Customer Service   California Water Service Co.
Claudine  Bates Customer Experience Business Analyst Black Hills Corporation
Bradley Berson Principal Analyst AEP 
Rich Bongiorno Senior Director J.D. Power
Tom Bontempo  VP J.D. Power 
John Bord Manager, CX Tucson Electric Power
Karen Bradley Director, Corporate Communications AGL Resources
Jamie Bradley Lead Customer Experience Analyst New Jersey Natural Gas Company
Douglas Brand Sr Dir Customer Experience American Water
David Braunfotel Section Manager Orange & Rockland
Brandon Brooks Customer Research Analyst Consumers Energy
Dan Brudzynski VP - Gas Sales and Supply DTE Energy
Heather Brumfield Analyst AEP
Jennifer Cahill Manager, Public Relations Cleco Power
Brittany Caison VP Strategic Planning and Analytics Jackson EMC
David Call Manager Billing & Exceptions TECO Services, Inc.
Chris Cardenas Customer Services VP PPL Electric Utilities 
Tracy Carlson Director Sacramento Municipal Utility District.
Kathleen Casey Sr analyst pseg long island 
Mark Chiles Vice President - Regulatory & Customer Service MDU Utility Group
Adrian Chung Director, Utility Practice JD Power 
Amber Cole Director Customer Insights NiSource 
Juli Comstock Vice President, Customer Service Omaha Public Power District
Jeff Conklin VP J.D. Power
Nurdan Cornelius Director of Consumer Marketing cobb emc 
Melissa Cosby Manager Strategy & Project Mgmt Tampa Electric
Kevin Cote Segment Manager APS
Barb Coughlin Vice President, Customer Experience PacifiCorp
Jim D'Elia Director JDPA
Brandy Daniels-Bolden Direcctor, Revenue Operations SMUD
Keith Dorman Vice President - Communications & Community Relations UGI Utilities
Janet Dye Senior Market Research Analyst Salt River Project
Daniel Eichhorn VP Customer Services PSE&G
Dena Emary Manager Market Research and Information Salt River Project
Jeffrey Esserman Director, Customer Experience Ops Ameren Missouri
Farres Everly Director of Marketing and Corporate Communications Sacramento Municipal Utility District
Colleen Ewell Director Customer Engagement Ameren
Ray Eydmann Customer & Media Research Analyst TECO Services, Inc.
Robert Feldmann Executive Director Electric Sales and Marketing DTE Energy
Greg Fennig Vice President Customer Experience Indianapolis Power & Light
Beth Foley VP, Communications Eversource Energy
Michelle Follette Vice President of Customer Relationship NV Energy
Tim Fox AE J.D. Power
Melanie Fratanduono Market Research Analyst PECO
Lori Frisk Director,Customer Service & Compliance Minnesota Power
Kathryn Gloria Vice President Corporate Communications & Energy Services  SECO Energy 
David Goldberg Director, Customer & Community Engagement JEA
Georges Gonzalez Director Utilities Customer Services Pinellas County
Georges Gonzalez Director, Customer Services Division Pinellas County Utilities
Dennis Goodman Manager, Customer Experience Insights SRP 
Stacey  Hajdak Director, Marketing and Communications Aqua
Amy Halferty Manager, CSAT Research & Improvement Duke Energy
Eugene Hamrick Research Analyst Rappahannock Electric Cooperative 
Ed Hamzawi Director, Advanced Energy Solutions Sacramento Municipal Utility District
Vicki Harshbarger Manager, Public Relations & Communications GreyStone Power 
Campbell Hawkins Vice President, Customer Service Duquesne Light
John Hazen Sr. Director J.D. Power
Rich Hazzard Customer Experience Snohomish PUD
Andrew Heath Director J.D. Power
Nancy Heck Research Analyst Otter Tail Power Company 
Megan Hegger Manager, Customer Engagement Ameren 
Sue Hines Billing & Payment Consumers Energy
Sandy Holland Senior Research Analyst TEP 
Season Holland Manager, CX Data & Analytics American Water
Ciara Hoyt Research Supervisor J.D. Power
Lisa Hunnewell Business Readiness & Training Manager Snohomish PUD
Tim Hunt Director, Customer & Utility Analytics JEA
Kathy Iglar Customer Experience Lead UGI Utilities
Eric Inouye Sr. Director CEM Solutions JD Power
Elisha Jackson Principal Analyst DTE Energy
Kelly Jackson Manager, Utility Practice J.D. Power
Diana Jaramillo Project Manager, Customer Service New Mexico Gas Company
jorge Jimenez Director, Customer Experience PSEG Long Island
Sue Johnson Director CX Transformation Eversource Energy
Todd Jordan Director of Technology & Analytics Rappahannock Electric
Michael Kainrath Senior Research Analyst ComEd
Joseph Kasper Customer Experience Manager Consumers Energy
Michael Khoury Manager DTE Energy
Evan Kimber Senior Customer Insights Analyst Xcel Energy
Erica Komorosky Manager, Customer Communications Center UGI Utilities, Inc.
Schad Koon Director, Customer Programs & Services NV Energy
Tim Korte Communications Manager New Mexico Gas Company
Erik Krause Director of Cutomer Retail Strategy Sacramento Municipal Utility District
Debbie Leist Director, Customer Service & Marketing LG&E 
Shoshannah Lenski Director DTE Energy
Carl Lepper IA JD Power 
Dan Liska Senior Utility Analyst Snohomish County PUD
Mike  Long Senior Market Research Analyst JEA 
Union Electric Company Lovett Sr. Mgr. Customer Satisfaction Ameren Missouri
Matt Macon Customer Experience Architect FPL 
Jennifer Maier Manager Customer Insights and Performance Nisource Inc.
Mike Matthews Manager, Marketing Research Orlando Utilities Commission
Leslie McKiernan Customer Experience Colorado Springs Utilities
Stephen Meers Customer Support Manager CoServ
Alison Miles Manager of Member Experience Connexus Energy
Heather Miller Manager, Marketing and Communications Liberty Utilities
Maria Mills Mgr, Customer Service MDU Resources
Sue Muro manager Aquarion Water 
Peter Narog Manager, Customer Insights Xcel Energy
Cassandra Newsome Manager, Research and Customer Program Development Duke Energy
Bruce Nielson Customer Insights Xcel Energy
Jami Nieto Customer Service Manager Austin Energy
Jim Nimmo Communication Manager Farmers Electric Co-op
Tara Oglesby Vice President Customer Experience Ameren Missouri
Lisa Olson Vice President Public Affairs Omaha Public Power District
Allison Payne Research Manager PacifiCorp
Brian  Phillips  Dir Brand Adv Cust&Digtl Comm  LG&E and KU 
Jason Probst Director, Utilities and Infrastructure Practice J.D. Power
Vince Rizzotto Senior Staff Analyst Entergy 
Ramesh Santhanakrishnan Research Manager PECO Energy
David Schoenberg Director, Customer Experience Pacific Gas & Electric
Katherine Scholl Director, Customer Experience Duquesne Light
Dean Schultz Customer Insights SCE 
Louise Scott Vice President Southern Company
Denise Senecal Market Research Manager Pepco Holdings, Inc.
Charles Shafer SVP, Customer Service & New Business NiSource Corporate Services Company
Denise Smith Director, CX and Customer Care Tucson Electric Power
Kevin Smith Senior Market Research Analyst Duke Energy
Mike Snowdon Sr. Manager, Sales & Business Solutions Oklahoma Gas & Electric
Kathleen Solano General Manager, Customer Services Colorado Springs Utilities
Mark Spalinger Senior Research Manager JDPA 
Karen Sparkman Customer Experience Operations Director Tampa Electri
Kerri Stewart Chief Customer Officer JEA
Lucy Teixeira VP, Administration Aquarion Water 
Terry  Torres Director Orlando Utilities Commission (OUC)
Ramah Vaughn Market Research Manager Baltimore Gas & Electric
George Vaughn Manager, Customer Value & Performance SMUD
Richard Walden VP Customer Services PSEG Long Island
David Warhaftig Sr. Analyst - Customer Research PSEG
Rebecca Washington Analyst Tampa Electric
Tim Williams V.P. Marketing & External Affairs Greystone Power
Libby Wilson Program Manager Consumers Energy
Lena Wittler Director of Communications Clark Public Utilities 
Kimberly Woodson Customer Service Supervisor CoServ 
Al Wunderlich Manager, Market Research Omaha Public Power District
John Zobenica Analyst NorthWestern Energy 

2018 UTILITY CLIENT CONFERENCE