The annual J.D. Power Auto Insurance Study describes how customer satisfaction impacts the profitability of an insurance company; examines how each service event in the relationship between a customer and their insurer impacts their overall perception of the company; digital preferences and trends; and identifies critical service standards that drive higher satisfaction. Watch this webcast to hear about macro trends from the 2017 U.S. Auto Insurance Study including the following:
- Insurance customer satisfaction trends as well as an overview of carrier’s performance in the market
- Best practices for delivering value to the customer through exceptional service while also improving financial performance
- How customer satisfaction impacts renewals, long-term loyalty, and advocacy
New for 2017: During this webcast, our presenters also explore Net Promoter Score (NPS®) in the context of the 2017 Auto Insurance Study.