March 3-4, 2015 • Grand Hyatt DFW • Dallas, Texas


High Performance Customer Care: Improving the Customer Experience while Reducing Costs.

The 2015 Contact Center Solutions Conference is designed to deliver paradigm-challenging insights and thinking as well as practical strategies from top-performing organizations. Attendees will have a unique opportunity to:

  • Learn from and network with leaders among top performing contact center operations including: Google, The Hartford, Barclaycards, UPMC Health Plans, Merrill Lynch, Bank of America, Delta Airlines, and more!
  • Learn cross-industry contact center best practices derived from J.D. Power's latest research and experiences in certifying hundreds of contact centers.
  • Gain insights and learn about valuable solutions to maximize contact center performance.

Don’t miss this opportunity to learn how to make the right strategic decisions that will result in outstanding customer experiences across all channels.


If you are interested in sponsorship opportunities for this event, please contact Deana Leda at (414) 762-1000 or deana_leda@jdpaconsulting.com.

2015 CONTACT CENTER SOLUTIONS CONFERENCE March 3-4, 2015

For More Information:
Ryan Omilion
J.D. Power
(248) 680-6307
Ryan.Omilion@jdpa.com